Refund Policy

If you buy a Supporter Pass and decide it isn't for you, you can ask for a full refund within 30 days of the date you paid. You don't need to explain why, and you don't need to have used the app a particular amount — or at all.

This 30 days is our own promise, given freely. Because your perks unlock the moment you pay, the standard 14-day cooling-off period ends as soon as access begins — so this window is not the law's, it's ours, and it's longer. We honour 30 days because that is what seems fair to us: you have paid for a year, and you should have proper time to decide whether Relaxifi is right for you.

This 30-day promise is in addition to your statutory consumer rights. Nothing in this policy limits or removes any right you have under applicable law. If the law gives you a longer or stronger right to a refund or other remedy, that right continues to apply.

Refunds are handled by our payment partner, Paddle. You can contact Paddle through its customer support channels, or email us at relaxifi@aperturemedia.co.uk and we'll pass your request on and confirm that it has been received.

If you paid by card or PayPal, an approved refund will normally be returned to the same payment method you used. Refunds usually appear within a few working days, although your bank or payment provider may take longer to show the money.

When a refund is approved, your Supporter perks end and your account returns to the standard limits: 10 recordings in your Library, 3 saves a day, and the first four voice styles.

Nothing you created is deleted. Every recording stays in your Library and every link you've shared keeps working.

If you'd rather not be charged again, you can switch off yearly renewal at any time from the Supporter page in the app. You keep your Supporter perks until the end of the year you've already paid for.

If a renewal has already gone through and you'd like a refund, the same 30-day refund promise applies from the date of that renewal payment.

If a recording has gone wrong or a feature isn't behaving as expected, please tell us at relaxifi@aperturemedia.co.uk. We'll be happy to try to fix the problem.

You don't have to do this before requesting a refund. Our 30-day refund promise remains available whether you've contacted us about a problem or simply decided that Relaxifi isn't for you.

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for our orders.

Paddle takes your payment, handles applicable sales taxes and provides receipts, and processes refunds. We do not receive or store your full payment-card details.